Our privacy policy

Effective Date: 1/20/2025

This Privacy Policy explains how your personal information is collected, used, and shared when you interact with Concierge Insurance Group ("we," "our," or "us") through our website, text messaging services, and other communication channels.

Personal information we collect

We may collect the following types of personal information:

1. Device Information Automatically collected information about your device, such as:
   • Web browser
   • IP address
   • Time zone
   • Cookies installed on your device
   • Pages viewed, referring/exit pages, and browsing activity on the Site.

   Collection Methods:

   • Cookies: Data files placed on your device to identify you.
   • Log Files: Track actions on the Site and collect browser/IP data.
   • Web Beacons, Tags, and Pixels: Track browsing behavior.
2. Transaction Information If you pay your bill or make a purchase through the Site, we collect:
   • Name, billing address, payment information (e.g., credit card numbers), email address, and phone number.
3. Communication Information If you provide your phone number or email, we may collect your:
   • Name, email address, physical address, and phone number.

By providing your contact information, you consent to receiving communications from Concierge Insurance Group via:

• Phone calls
• Text messages (SMS/MMS)
• Ringless voicemail
• Email
• Postal mail

Message frequency may vary, and standard message and data rates may apply.

How we use your personal information

We use the information collected to:

• Process financial transactions.
• Communicate with you about our products, services, and promotions.
• Optimize the user experience on our Site by generating analytics.
• Send marketing or advertising messages related to our products and services (with consent).

SMS Communications: If you provide your phone number for text messages:

• Messages may include updates, appointment reminders, promotional offers, and other relevant content.
• You can opt out of receiving SMS by replying “STOP” to any message or contacting us directly.

Sharing your personal information

We do not share your personal information with third parties for their marketing purposes.

SMS Information: Phone numbers collected for SMS are never shared or sold to third parties.

Terms and Conditions for SMS Consent

Call to Action: By providing your phone number, you consent to receive text messages from Concierge Insurance Group related to your account, transactions, and promotional offers.

Opt-Out Instructions: You can opt out of SMS communications at any time by replying “STOP.” For assistance, reply “HELP” or contact us at service [at] conciergeig [dot] com.

Costs: Message and data rates may apply. Consult your mobile carrier for details.

Additional Information:

• Frequency of messages may vary.
• Consent is not required as a condition of purchase.

Your Rights

If you are a resident of certain regions, such as the European Union, you may have additional rights regarding your personal information:

• Access, correction, or deletion of personal information.
• Restriction of processing based on legitimate interests.
• Transfer of personal information to other jurisdictions (e.g., the U.S.).

To exercise your rights, please contact us using the information below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless otherwise required by law. You may request deletion of your personal information at any time.

Do not track

We do not alter our data collection practices in response to "Do Not Track" signals from browsers.

Changes to This Policy

This policy may be updated to reflect changes in our practices or legal requirements. Changes will be posted here, with the updated effective date.

Contact us

For questions about our Privacy Policy, SMS Terms, or other concerns, you can reach us at:

Email: service@conciergeig.com 

Mailing Address: Concierge Insurance Group 3090 Satellite Blvd, Duluth, GA 30096